← Velvet Rack

Delete your account

You can delete your Velvet Rack account and the personal data attached to it. There are two routes, and the first is faster.

In the app

Open Velvet Rack, go to Account & data from the home screen, and choose Delete my account. It takes effect immediately — see what happens below. The same screen has Export my data, which gives you a copy of everything we hold about you as JSON.

By email

If you no longer have the app installed, email privacy@poordudeholdings.com from the address on your account, with the subject Account deletion request. We verify that the request comes from the account holder before acting on it, and we respond within 30 days (CCPA) / one month (GDPR).

What happens

1. Straight away. The account is locked — no buying, selling or publishing — and anything you had listed is taken down.
2. For 30 days. Nothing is erased yet. Sign back in and choose Keep my account to cancel the request. Your listings stay taken down; you republish the ones you want back.
3. After 30 days. Your name, email address, profile photo and shipping addresses are erased. Your listing text and uploaded photos and video are deleted. This cannot be undone.

What we keep, and why

Records of completed orders are kept for seven years because tax law requires it. What is kept is the amount, the date, the status and the payment reference — not your name, your address or your tracking numbers, which are erased with the rest. The country on an order is kept, because financial reporting is jurisdictional.

We also keep the record that a deletion was requested and carried out. An audit trail that erases itself proves nothing.

If you have an order in progress

Deletion is refused while you have an order still in flight, and the app tells you which. A seller cannot disappear holding a buyer’s money, and a buyer cannot disappear mid-shipment. Ship, receive or refund what is outstanding, then delete.

Full detail: Privacy Policy · Terms of Service